Terms and Conditions
Terms and Conditions
These Terms and Conditions delineate the permissible usage of our Website and Apps. By accessing the Website or our Apps, you explicitly consent to these Terms and Conditions. These Terms and Conditions are applicable regardless of the method employed to access the Website or our Apps, encompassing but not limited to internet, digital television services, and mobile phones.
Should you withhold consent for these Terms and Conditions, it is advisable to abstain from using the Website or our Apps. It is recommended to meticulously review all of the Terms and Conditions prior to utilizing the Website or our Apps.
These Terms and Conditions also encompass our Privacy and Cookie Policy.
1.Definitions
The ensuing terms shall be ascribed the ensuing meanings within these Booking Terms and Conditions:
1. "App" signifies the Timeless Beauty Customer mobile application software attainable for download from iTunes and Google Play;
2. "Customer," "you," and "your" pertain to you, the purchaser of any Services;
3. "Confirmed Booking" denotes an appointment scheduled at a specific date and time with a specialist for the provisioning of Services, whether through the Website or App;
4. "Order" bears the definition accorded in section 2 below;
5. "Booking Confirmation" bears the definition granted in section 11 below;
6. "Services" encompasses any products, commodities, and/or services presented for procurement or reservation via the Website or App;
7. "Specialist" designates the Timeless Beauty employee serving as a therapist or stylist to deliver the "Service."
2. Our Services
1. This Website and App are operated by Timeless Beauty Amsterdam, a company duly registered in the Netherlands under company number 90739507, with a registered office located at Baroniestraat 17, Amsterdam, Netherlands, and VAT registration number NL004837778B73 ("Timeless Beauty Amsterdam," "us," "we," or "our" for brevity).
2. The website and app facilitate the booking and payment for a range of hair, beauty, and spa services, including energy healing work, provided by Ambassadors. These services are offered by our in-house Ambassadors. Timeless Beauty offers clients the opportunity to participate in a selection of premium beauty therapy treatments, including but not limited to massage services, within the convenience of their home or workplace
3. Detailed information concerning these services is cataloged on the website and app.
4. The act of reserving a service constitutes an "Order."
5. We are not healthcare providers, and neither we nor the Ambassadors supply medical advice or treatment.
6. All Services showcased on the Website and App are subject to availability, and the visual depictions and/or explanations of the Services on the Website or App are for illustrative purposes solely; factual Services may deviate from these visual depictions and/or explanations.
In the event you are a consumer, you possess legal entitlements regarding services that are inadequately performed or are not aligned with their description. Guidance concerning your legal rights can be obtained from www.timelessbeauty.amsterdam These Booking Terms and Conditions shall not impinge upon these legal rights.
7. It is incumbent upon the customer to proactively communicate any medical or health-related conditions and/or distinctive requisites to the Specialist that could affect or be influenced by any Services (examples encompass allergy data and health concerns). Subject to these Terms & Conditions, should you (or the designated recipient of the Services) neglect to disclose such information to the relevant Specialist, neither Timeless Beauty nor the concerned Specialist shall bear liability towards you (or the recipient of the Services) for any injuries, losses, or damages stemming from the Services that could have reasonably been avoided had you (or the recipient of the Services) divulge that information before the reception of the Services.
8. We revise these Booking Terms and Conditions periodically as outlined in clause 11. Each instance you intend to place an Order on the Website or through our App, it is advised to peruse these Booking
9. Terms and Conditions, thus ensuring comprehension of the conditions that will be in effect at that juncture.
3. Access to our Website and App
1. Access to our Website and App is furnished on a provisional basis. We retain the prerogative to withdraw or modify our Website or Apps (along with any goods or services proffered therein) without prior notice. We cannot be held accountable if, for any reason, our Website, Apps, or any part thereof are unavailable at any juncture or for any duration.
2. We periodically update our Website and Apps, and thus the content may be altered at any point sans advance notice. We reserve the prerogative to suspend, alter, or cease the Website or our Apps (or any segment thereof) at any time without notice.
3. Materials and information disseminated on our Website or Apps are not intended to constitute (medical) counsel and should not be interpreted as such. We disavow any responsibility or liability arising from the reliance placed on our (online) information to the maximum extent.
4. We expressly reserve the right to retract access to our Website and/or our App and/or rescind any order in the event of a failure in credit assessment or fraud detection, or if there are rational grounds to suspect fraud or money laundering on your part or by an individual utilizing your account.
4. Misuse of our Website or App
1. Misuse of our Website or our Apps encompasses the following acts:
Knowingly introducing viruses, trojans, worms, logic bombs, time bombs, keystroke loggers, spyware, adware, or other elements, programs, or code designed to detrimentally affect the operation of any computer software or hardware; and/or
2. Gaining unauthorized access to the server housing our Website or our Apps, or any server, computer, or database connected to our Website or our App; and/or
3. Engaging in an attack against our Website or our Apps through a denial-of-service attack or distributed denial-of-service attack.
4. Violation of this clause may amount to a criminal offense under the Computer Misuse Act 1990. Instances of such violation will be reported to the relevant law enforcement authorities, and we shall cooperate by divulging your identity. Upon such violation, your right to use our Website and Apps shall promptly cease
5. The User
1. If you have attained the age of 12 or above, you may establish an account and become a registered user of the Website and our Apps ("User").
2. As a User, you may gain access to supplementary products, services, and/or functionality, which could encompass the capacity to create an account, preserve contact information, and receive notifications regarding promotions and exclusive offers, if any.
3. Any personal data provided to us during the course of becoming a User, or subsequent to registration, will be managed in accordance with any consent obtained from you and the stipulations outlined in our Privacy and Cookies Policy.
4. We reserve the right to deactivate any user identification code or password, whether chosen by you or assigned by us, at any time, if we find that you have contravened any provisions within our Terms and Policies. Should you suspect that your username or password is known to anyone other than yourself, you must promptly apprise us at info@timelessbt.nl.
6. Responsibilities of Users
1. .It is hereby requested that you accord all Timeless Beauty Ambassadors due courtesy and respect. This entails furnishing a secure, clean, and suitable locale for the provision of Professional Services.
2. Timeless Beauty's Ambassadors are entitled to decline the execution of Services should you not furnish a safe, clean, and appropriate environment or should you comport yourself toward them in a manner deemed discourteous, disrespectful, abusive, or otherwise unsuitable. We reserve the prerogative, at our absolute discretion, to deny access to the Services in the event of discourteous, disrespectful, abusive, or inappropriate behavior towards any Professional.
3. The onus is on you to furnish comprehensive and accurate information at the time of booking or purchase. Failure to provide complete and accurate information may culminate in the rejection of your booking request, the cancellation of your booking, and the inability to fulfill the requested Service. Such lapse may also lead to the loss or inaccurate delivery of your Booking Confirmation.
4. The User bears the responsibility of supplying the Specialist with accurate address particulars and allowing access to the designated location at least 15 minutes prior to the commencement of the Service.
5 Each customer is mandated to complete the Treatment Intake Form.
7. Our Responsibilities & Liabilities
1. The utilization of Our Site, Our App, and the Services is predicated on an "as-is" and "as available" foundation.
2. Timeless Beauty will furnish immediate confirmation at the time of booking. However, it retains the prerogative to effect changes to the services and scheduling as necessitated by conflicts, modifications in services, or inclement weather. Timeless Beauty will promptly apprise clients of necessary changes. Should Timeless Beauty be unable to provide the booked service as intended, it will refund the Client.
3. To the maximum extent sanctioned by law, we disclaim and waive all warranties, terms, conditions, and representations that might otherwise be inferred by law regarding this Website or our Apps. Specifically, we neither attest nor warrant that the Website or our Apps will be devoid of errors, viruses, or other detrimental components, nor that defects will be rectified. In this regard, it is incumbent upon you to adopt appropriate precautions. Irrespective of the circumstance, and within the bounds of applicable law, we shall not be liable for any loss or damage stemming from a distributed denial-of-service attack, viruses, or other technologically hazardous materials that may infect your computer apparatus, software, data, or other proprietary materials due to your usage of our Website or our Apps.
4. To the extent permissible by law, we renounce liability for any failure to uphold the Website or our Apps and/or belated or unsuccessful delivery of any Materials.
5. Please be advised that our Website and our Apps are exclusively intended for personal and domestic use. You hereby agree not to employ our Website or our App for commercial or business purposes, except when you have been officially sanctioned as a Specialist by us.
6. The Materials may harbor inaccuracies and typographical errors. We do not warrant the precision or entirety of the Materials.
7.In instances where negligence and/or a breach of contractual obligations towards you transpire, we shall be liable for any loss or damage that ensues, provided that such loss and/or damage is foreseeable. The foreseeability of loss or damage is established when it is an evident consequence of our negligence or breach of contract, or when both parties, you and us, would have considered it a probable consequence at the juncture of entering into the Timeless Beauty Contract.
8. We disclaim any liability for the ensuing categories of loss, whether they arise from a breach of contract, tort (including negligence), or other causes, even if the loss is foreseeable: loss of income or revenue, loss of business, loss of profits, loss of anticipated savings, or the wastage of management or office time.
9. In scenarios involving discontent with the service, cancellations by Timeless Beauty, or no-show situations, the liability of Timeless Beauty is restricted to the amount of the booking, which shall be fully refunded to the Customer.
10. Our liability is not negated or limited in instances of death or personal injury attributable to our negligence, cases of fraud or fraudulent misrepresentation, or any liability which is immune to exclusion or limitation under Dutch law.
8. Pricing and Payment Arrangements
1. The stipulated prices, along with any applicable delivery and/or processing charges, shall align with the quotations showcased on the Website or App. However, it is to be noted that these prices are susceptible to alteration by Timeless Beauty or Ambassadors at their discretion. Despite our meticulous efforts, discrepancies in the pricing and other informational attributes for specific Services may arise. In circumstances where the correct price of a Service, at the point of your Order, surpasses the price initially conveyed to you, we shall reach out to you for your directives before we validate your Order. If your Order has been confirmed and a Booking Confirmation dispatched prior to the identification of the pricing inaccuracy, and if the pricing inconsistency is palpable and could reasonably have been detected by you as a pricing misrepresentation, we shall extend to you the choice of reaffirming your Order at the accurate price. In the event of your non-compliance, the Order shall be invalidated. In cases of Order cancellations, we shall promptly refund any payments you have submitted.
Settlement for all rendered Services is achievable through prior payment, effected at the time of booking, in euros, employing credit or debit cards, or via third-party payment processors like PayPal.
2. Payments administered through the Payment Facility are processed by third-party payment service providers. Timeless Beauty exercises reasonable diligence to ascertain the continual availability and operation of the Payment Facility. Nonetheless, we cannot guarantee ceaseless, uninterrupted, or secure accessibility to the said Payment Facility, nor can we ensure its immunity from viruses or errors. Third-party payment service providers are employed for payment processing, but owing to variables beyond our jurisdiction (comprising delays in the banking system or within card networks), the exact duration required to finalize payment processing cannot be anticipated or guaranteed. Periodically, access to the Payment Facility might be curtailed to facilitate repairs, upkeep, or the introduction of novel functionalities or services. We shall strive to furnish reasonable forewarning regarding any planned interruptions to the Payment Facility, and shall exert every effort to expedite the reinstatement of the facility within a reasonable time frame.
9. Time Extensions and Latent Delays
1. If the inclination to extend the duration of a booked Specialist Service prevails, the Specialist will endeavor to accommodate your entreaty. However, this endeavor is contingent upon the Specialist's availability and necessitates payment of an additional fee as per the Price List, corresponding to the elongated time.
2. In cases where you encounter delays that inhibit the initiation of the Specialist Service at the Designated Premises at the stipulated Appointment Time by an interval surpassing 15 minutes, unless the Specialist concurs otherwise (a decision firmly within the purview of Timeless Beauty), the Specialist retains the right to conclude the Specialist Service at the originally agreed-upon time, as established during the booking, without modifying the Treatment Price to reflect the curtailed duration of the Specialist Service.
3. Alternatively, should both you and the Specialist opt to proceed with the Specialist Service for the entire initially allocated time, notwithstanding the postponed commencement, you are thereby obligated to remit an additional fee prior to the dispensation of the pertinent Specialist Service. This supplementary charge shall be computed according to the rates specified in the Price List for extended time.
4. Pertaining to massage services, an option is extended to you to incorporate additional minutes, in increments of 15 minutes, in accordance with the Price List.
5. Regarding other categories, Timeless Beauty reserves the prerogative to levy a fee of 1 Euro for each minute of tardiness, rounded up to the nearest increment of 5 minutes.
6. In cases where the Specialist exceeds a 15-minute delay in rendering the Service, the User retains the prerogative to reschedule the booking without incurring supplementary charges. It is, however, to be acknowledged that the conventional protocol involves the Specialist arriving 5 to 10 minutes prior to the Service commencement for equipment setup.
10. Disclaimer and Reliance on Information
1. The information furnished on the Service Pages is intended solely for general informational purposes. While we strive to ensure the information remains current and accurate, we make no assertions or warranties, whether explicit or implied, concerning the entirety, precision, dependability, appropriateness, or accessibility of the information, products, services, or images present on www.timelessbeauty.amsterdam It is incumbent upon you to exercise your own due diligence when utilizing any information, products, and/or services. For tailored counsel pertinent to your individual requirements and circumstances, you must seek advice from an appropriate Specialist. Any reliance placed upon such information is undertaken at your own risk.
2. It is imperative that customers do not exclusively rely on the information within the Service pages as a substitute for medical guidance from a medical professional or other specialized healthcare provider. When seeking medical guidance, you should engage with your medical professional or other pertinent healthcare provider.
11. Cancellations and Confirmation of Bookings
1. There may be instances wherein you retain the right to cancel a Booking and receive a reimbursement, in alignment with the conditions outlined within these Terms & Conditions.
2. Should you have a change of heart regarding an Order for a Confirmed Booking and wish to cancel, the ensuing cancellation provisions shall be applicable:
Confirmed Bookings
1. If, at least 24 hours before the scheduled appointment, you opt to cancel (in whole or in part) a Confirmed Booking, you shall be eligible for a refund, to be credited to the original mode of payment.
2. Cancellations of Confirmed Bookings must be executed through one of the ensuing methods: a. leveraging your Timeless Beauty account via the Website or App (if accessible); b. activating the link contained in your Booking Confirmation; c. direct interaction with the Specialist; or d. sending an email to our Customer Service team at info@timelessbt.nl or contacting our team at +316 39756237.
3. It is to be noted that, in select instances, the possibility of canceling a confirmed booking might not be feasible. However, should such an eventuality arise, you shall be duly apprised prior to Order placement.
4. Explicitly, no refund shall be granted if a cancellation notice is received less than 24 hours preceding a confirmed booking. For alternative circumstances, the subsequent refund proportions are applicable:
Notice Period Refund Amount
More than 24 hours 100%
Between 24 and 1 hour before the appointment No refund
5.An allowance of 15 minutes is afforded subsequent to the submission of your booking, within which you can rescind the booking within the app without incurring any charges.
12.Resolution of Disputes
1. Your experience is of paramount importance, and we are committed to upholding the utmost standards. In the event that you wish to lodge a complaint about one of our Ambassadors or the Services they provide, please consider the following steps:
1. Endeavor to communicate with the Specialist directly to address the concern;
2. Leave an honest review on the Website or through the App, conveying your experience; and/or
Correspond with us:
via email at info@timelessbt.nl,
in writing to Timeless Beauty Amsterdam, Baroniestraat 17, 1079 PB Amsterdam,
or via phone at +316 39756237, and we shall strive to assist to the best of our ability.
3. Subsequent to the receipt of a complaint, we shall initiate contact with the Specialist to amicably resolve the issue on your behalf. If, following engagement with the Specialist, a resolution proves elusive, we may, at our sole discretion and founded upon goodwill, choose to:
3.1 Issue a credit note equivalent to the disputed or complained-about amount of your Order (to be redeemed on the Website or App, thereby mitigating the purchase cost of any Services); or
As an ultimate recourse or in circumstances of extreme gravity, at our exclusive discretion, refund the 3.2. contested or complained-about amount directly to you via the original method of payment. It is important to note that the process may take up to 30 days for a comprehensive reimbursement to be effected in such instances.
13. Scope of Service Coverage
1. This Website and our Apps are specifically intended for users located within Amsterdam, The Netherlands. While external access may be feasible, it must be acknowledged that neither this Website nor our Apps are designed for utilization beyond this scope. Users accessing the Website and our Apps from locations other than Amsterdam do so at their own peril.
14.Gift Vouchers and Promotional Codes
1. Gift vouchers are non-refundable and are not subject to partial or full cash exchange.
2. Gift vouchers may be dispensed in the form of a "Promo Code" for utilization within the App.
3. Gift vouchers are inapplicable during sales or in conjunction with special promotions. A single Promo Code or voucher may be applied per booking.
4. Gift vouchers are not redeemable for the acquisition of gift cards or vouchers.
5. Vouchers are endowed with a minimum validity period of one year, as indicated on the voucher itself. Extension of the expiry term is precluded.
6. Administrative authority reserves the prerogative to dismiss any voucher that has been tampered with or deemed unsatisfactory in any manner.
7. We disclaim responsibility in cases of loss, theft, damage, or destruction of a Gift Voucher, and no replacements will be provided under such circumstances.
8. All Timeless Beauty terms and conditions are pertinent to the procurement of gift vouchers and gift cards. All services and products secured through the use of gift vouchers are governed by the 9. Timeless Beauty Terms & Conditions.
9. Any offer concerning any feature, product, or service on the Site is nullified where prohibited.
15. Privacy, Personal Data, and Cookies
1. The privacy and security of your personal data hold paramount significance. For comprehensive insights into the processing of your personal data and the utilization of cookies, please consult our Privacy & Cookies Policy.
16. Alterations to Our Terms & Conditions
1. These Terms & Conditions may undergo periodic updates, with the latest version available via the Website and our Apps. It is advisable to regularly peruse these Terms & Conditions to ascertain contentment with any modifications. Acceptance of alterations to These Terms & Conditions is inferred once you have been apprised of the amendments on our Website or our Apps and/or if you continue to access or utilize the Website or our Apps, where the revised Terms & Conditions can be accessed for your review.
17. Compliance with Legal Regulations and Governing Law
The Courts of The Netherlands shall wield non-exclusive jurisdiction over any claims stemming from or associated with visits to this Website or the use of our Apps. The laws of The Netherlands shall govern these Terms & Conditions.
18. Get in Touch
Should any concerns or queries arise pertaining to the content showcased on our Website or our Apps, or if inquiries arise about your usage of this Website, our Apps, or these Terms & Conditions, kindly direct your correspondence to info@timelessbt.nl. For written communication, our postal address is :
Timeless Beauty Amsterdam
Baroniestraat 17, 1079 PB Amsterdam.
The Netherlands.